Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:


 
Mini Channel Player using HDMI Freezes and Reboots
SOLUTION ID 16801

Customer had the following error in the Windows System Event log on 5 out of 5 Mini CPs using HDMI video out to the displays:

====================
Event Type:    Error
Event Source:    ialm
Event Category:    None
Event ID:    108
Date:        5/4/2011
Time:        11:05:36 AM
User:        N/A
Computer:    355057
Description:
The driver igxprd32 for the display device \Device\Video0 got stuck in an infinite loop. This usually indicates a problem with the device itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates.
Data:
0000: 00 00 00 00 03 00 4a 00 ......J.
0008: 00 00 00 00 6c 00 04 c0 ....l..Ã
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
This error from the Windows Event System log may also be related:
 
The description for Event ID ( 1003 ) in Source ( System Error ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 1000008e, e0000001, b9ae3925, a885e458, 00000000.
====================

The customer discovered that a .wmv file that was assigned to all 5 Channel Players was causing this error and when it was removed the error and reboots stopped.  

 

________________________________________
Add Ability to Edit Layouts to a User Defined Role
SOLUTION ID 17701

To setup an AxisTV user that can only access the Display Layout Editor in the AxisTV Desktop application:
 
1- Login to AxisTV as an administrator
2- From the menu options on the left hand side of the screen take the following:
      1- Configure
      2- Security
      3- Roles
            Add a new role by entering a new role name, description, and clicking Add
      4- Select the new Role you just created from the ‘Privileges for’ dropdown list
            1- From Excluded Privileges, select Administer Display Groups and using the directional arrows add to the Included Privileges list
            2- From Excluded Privileges, select Administer Content Settings and using the directional arrows add to the Included Privileges list
            3- Click Apply Changes

A user that has been setup with the newly created role will only be able to login to the AxisTV Desktop application, not the AxisTV web interface, and will only have access to the Display Layout Editor and Media Importer features.  Anyone assigned the new role who was already logged in to their AxisTV Desktop will need to log out and then back in to pick up the changes.

 
 
To add the Display Layout Editor privilege to an existing role, follow the steps below:
 
1- Login to AxisTV as an administrator
2- From the menu options on the left hand side of the screen take the following.
      1- Configure
      2- Security
      3- Roles
      4- Select the role you want to modify from the ‘Privileges for’ dropdown list
            1- From Excluded Privileges, select Administer Display Groups and using the directional arrows add to the Included Privileges list
            2- From Excluded Privileges, select Administer Content Settings and using the directional arrows add to the Included Privileges list.
            3- Click Apply Changes

A user that has been setup with the roll that now contains the new privileges will now have access to the Display Layout Editor feature.   Anyone assigned the modified role who was already logged in will need to log out and then back in to pick up the changes.



 
 
________________________________________
The system has reached the maximum size allowed for the system part of registry, additional storage requests will be ignored.
SOLUTION ID 22501

Several customers have reported the following Windows error on their Channel Players; “The system has reached the maximum size allowed for the system part of registry, additional storage requests will be ignored.”

In each case, PC Angel disaster recovery software was available on the player and using it to restore the player to its factory default settings appears to have resolved the issue.

In at least one instance, a customer did not have antivirus software installed.  After installing antivirus software, it reported a virus in the registry.  PC Angel also resolved this case.
 
Another customer had the same issue.  They installed antivirus software, performed a scan and allowed it to clean any detected infections.  They rebooted the player and have not had the error since then.



 
________________________________________
 For more solutions, search our Service Center knowledgebase here.

 Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:


 
AxisTV Device Disaster Recovery
SOLUTION ID 2171

Overview
When it has been determined that the best solution to resolve an issue is to restore an AxisTV device to its factory default state, refer to the following AxisTV device disaster recovery information.

Visix hardware vendors provide various methods of disaster recovery.  Your AxisTV device should have one of the following disaster recovery options available.  If you cannot determine the method used or have other questions, please contact Visix Support at support@visix.com or (800) 572-4935.


PC Angel
To determine whether or not your AxisTV device has PC Angel disaster recovery software installed, watch for the text "Protected by PC Angel" during POST, and for the PC Angel animated logo to be displayed in the lower right-hand corner of the screen just after logging into Windows.

To restore the system to the factory default settings using PC Angel:

    Make sure the device is connected to a network with a DHCP server, that there is access to the Internet for activating Windows, and that you can locate the Windows COA
    Start the device and press F10 when ""Protected by PC Angel"" appears during POST.  This will start the PC Angel utility.
    Follow the on-screen instructions and choose the Factory System Recovery option that will not attempt to save any data on the drive.
        Note: With some versions of PC Angel, you must choose Advanced Options and then select System Recovery – Quick Format
    Please be patient as this may take several minutes (15-20 minutes is normal)
    When it has finished, press Restart to restart the device

Note: PC Angel disaster recovery software may have a limited recovery period.  Visix had one report where a user was notified that the recovery period had expired, and after rebooting, PC Angel was no longer an option.


Seneca Data Recovery Center
To determine whether or not your AxisTV device has Seneca Data Recovery Center disaster recovery software installed, look in the Windows Start Menu for the shortcut.

To restore the system to the factory default settings using PC Angel:

    Run Start | All Programs | Seneca Data Recovery | Seneca Data Recovery Center
    Select the ‘Factory system recovery’ option and follow the prompts to complete the process



After Recovery
After recovering the hard drive image you must allow a series of Visix scripts to run automatically.  The machine will reboot several times during the process.  Please be patient as this may take several minutes.

    If you are prompted to activate Windows before all scripts have completed successfully, answer NO to allow the scripts to continue.
    If you are prompted to restart due to new drivers before all scripts have completed successfully, answer NO to allow the scripts to continue.
    When all scripts have completed, then answer YES to activating Windows if prompted, and enter the Windows product license number from the COA label affixed to the machine
    The AxisTV device is now ready for use


 

________________________________________
Adding a font to AxisTV
SOLUTION ID 2148

You can add true-type fonts to an AxisTV System just as you would to any PC. Simply copy a true-type font file into the Fonts folder in the Control Panel of the AxisTV Content Manager and reboot. Then, the font will be available for use in AxisTV.

Font files must also be copied into the Fonts folder in the Control Panel of each Channel Player.

Note: each font rendition (bold, italics, etc.) has its own file.
 
Here is also a Microsoft KB article that may be useful: http://support.microsoft.com/kb/314960.


 
 
________________________________________
Unable to Upload Content via Axistv Desktop Media Importer in AD environment
SOLUTION ID 21601

Symptom:

Customer is unable to upload content via the Axistv Desktop Media Importer in an Active Directory environment, receiving the following error:

System.Net.WebException: The operation has timed out
   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Tei.NativeUI.AxisTVDesktop.MediaImporter.ContentUploadServer.TeiContentFileUploadServer.SendBuffer(String uid, Byte[] byteArray, Int32 bytesSend)
   at Tei.NativeUI.AxisTVDesktop.MediaImporter.ImportMedia.UploadFile(SelectedFile file, Int64 totalFileSize, Int64& totalBytesImported, TeiContentFileUploadServer server)
   at Tei.NativeUI.AxisTVDesktop.MediaImporter.ImportMedia.PerformStartup(Object sender, EventArgs ea


Solution:

Disable Integrated Windows Authentication from the ContentUploadServer virtual directory in IIS on the Content Manager, which was inherited from the parent Web Site when AD integration was implemented with AxisTV.


 
________________________________________
 For more solutions, search our Service Center knowledgebase here.

AxisTV Alert Modes (SOLUTION 26102)

The following are the CAP defined alert types:

 

E	Earthquake	Geo – Geophysical (includes earthquakes)
W	Severe Weather	Met – Meteorological (includes floods)
S	Safety	Safety – General emergency and public safety
V	Acts of Violence	Security – Law enforcement, military, homeland, etc. security
R	Rescue	Rescue – Rescue and recovery
F	Fire	Fire – Fire
H	Public Health	Health – Medical and public health
P	Pollution	Env – Pollution and other environmental
T	Transportation	Transport – Public and private transportation
I	Infrastructure	Infra – Utility, telecommunication
D	Mass Destruction	CBRNE – Chemical, Biological, Radiological, Nuclear or High-Yield Explosive threat or attack
G	General Alert	Other – General, other events

 

   

---

Error message using Mass Alert Notification CAP interface (SOLUTION ID #22502)

Issue #1

Customer receives the following error message in AxisTV Error Log and on the Main Page after switching to a Mass Alert Notification mode using the CAP interface:

 

Error Details (by # in the summary list):

DS1-TEST03#1#

Exception Tei.Common.AxisException

Assembly:    Tei.Content.Management.dll

Error Code:  Tei.Content.Update.ActivateAlertNotification.1

Description: Cannot activate 130.160.142.11. Player is not connected. Please select 'Close' to continue.

   at Tei.Content.Update.Execute(ActivateAlertNotification request)

   at Tei.Content.Api.RequestProcessor.ProcessRequest(Byte[] requestState)

 

Solution #1

This error is caused when message text is typed after an <enter> in the CAP interface. Customers use the <enter> key to get a 2nd paragraph of text. The Space Bar should be used to add spaces instead of the <enter> key to get paragraphs in the message.

*************************************

Issue #2

Some of the text is not visible in the overlay that was used in the CAP interface to create the Mass Alert message.

 

Solution #2

There is a 253 character limit for messages using the Mass Alert Mode at this time.

************************************* 

Issue #3

Customer could not get the AxisTV to switch modes to the Mass Alert Mode called Other in the CAP interface from Blackboard

 

Solution #3

AxisTV only supports CAP modes. There is no CAP mode called Other. Customer should avoid using this choice. 

*************************************

 

 

 For more solutions, search our Service Center knowledgebase here.
 

Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:

 
Supported File Types for AxisTV
SOLUTION ID 2157

AxisTV supports a wide variety of media formats you can use to energize your visual communications:

Graphics
AxisTV supports JPG, TIF, GIF, PNG, WMF and Microsoft Windows bitmap (BMP) files.

Video and Audio
AxisTV supports AVI, MPEG-1, MPEG-2, and Microsoft Windows Media Video (WMV) formats.
Video Clips can be uploaded if they have any of the following formats*:

• Flash (SWF) Requires Flash version 8 or higher installed on channel players
• Windows Media (ASF)
• Windows Media (AVI)
• Windows Media (MPEG)
• Windows Media (MPG)
• Windows Media (WMV)
• QuickTime (MOV, MP4, M4V) Requires AxisTV v.7.0.22 and higher
  

Audio files can be uploaded if they have any of the following formats*:

• MP3 (MP3)
• Wave File (WAV)

*It is important to note, however, that sometimes the most current version of some of these formats may not be supported, depending on the version of AxisTV you have.

Media Streaming
AxisTV supports several media streaming formats: WMV (Windows Media), MPEG-1, M4V, H.264 and MPEG-2 streams originated by VBrick encoders or servers.  Note that one copy of the VBrick StreamPlayer Plus software is required for each Channel Player using MPEG-2 media streaming.


________________________________________

Users may only view snapshots of assigned players
SOLUTION ID 14401

Users are only able to view player snapshots of players that have been assigned to them.
NOTE: Users with 'Administer Users' privilege may assign players to users from the Configure | Security | Users screen.

________________________________________

Mini Channel Player Wake-on-LAN (WOL) Configuration
SOLUTION ID 15302

This is the procedures for a Wake-on-LAN process.
Process to setup the Wake-on-LAN:

Configure BIOS:

1. Turn on the DE45 and get into BIOS. 
2. Under "Advanced", select "APM Configuration"
3. Enable "Ring wake up support"
4. Exit and save changes.

Configure Window 7 & Window XP:
NIC Card:

1. Go to "Device Manager" and under "Network adapters" double click on the NIC card.
2. Click on the "Power Management" tab
3. Check All Options.  "Allow the computer to turn off this device to save power" & "Allow this device to bring the computer out of standby"
   

On the remote access machine,

1. Information needed from the DE45:

• Mac Address
• Above information can obtain through Control Panel -> Network connections -> LAN Area Connection -> "Support" Tab. 
  

Install Wake on LAN or Magic Packet software on the client's computer to proceed with the process.  There are lots of options from the Internet. Only Mac address is needed to wake up the DE45.
 
________________________________________

 

 For more solutions, search our Service Center knowledgebase here.

 

 Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:


 
Axistv services logon failure
SOLUTION ID 15901

Customer is unable to login the UI due to a Axistv logon failure error.
 
Symptom:
 
System.InvalidOperationException: Cannot start service AxisTV Publishing Services on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not start due to a logon failure
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.Start(String[] args)
at System.ServiceProcess.ServiceController.Start()
at Tei.Common.Configure.MainForm.startService_Click(Object sender, EventArgs ea)

Solution:
 
All the axistv services need to be modified to reflect the user account password.  The following are the instructions:
 
1. Right-click the "my computer" icon; choose manage
2. On the Computer Management screen; choose services and applications --> services
3. Highlight the axistv services; right-click and choose properties
4. Click the log on tab
5. Change the password to reflect what you have changed it to.
6. Start axistv services
7. Repeat steps 3 - 6 on all axistv services

 

________________________________________
AxisTV device does not automatically power on
SOLUTION ID 17702

Issue: An AxisTV device does not automatically power on after an eternal loss of AC power.

Reason: There have been isolated instances where AxisTV devices shipped from Visix with an incorrect BIOS configuration that may cause this issue.

Solution: Edit the BIOS configuration.  The procedure differs depending on which hardware configuration Visix was delivering at the time.  Basically, at bootup, on the BIOS Splash screen, click the appropriate key to edit the BIOS (usually F2 or Del) and use the cursor keys to navigate to the proper menu.

Some examples of the BIOS setting include, but are not limited to, the following:

• Power | After Power Failure  - value should be set to Last State
• Chipset | South Bridge Configuration | Restore on AC Power Loss - value should be set to Last State
• Power Management Setup | AC PWR Auto Recovery - value should be set to Former-Sts

Save the change and reboot the device.


 
 
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Unable to view Extron Global Viewer with Internet Explorer 9
SOLUTION ID 18302

The current Extron Global Viewer is not compatible with Internet Explorer 9
 
Instruct the customer to do one of the following:
 

1. Rollback to Internet Explorer 8
2. Contact Extron technical support and request assistance with installing the latest version (3.1.1) of the Global Viewer, which is compatible with IE9

 
Extron Technical Support: 1.800.633.9876


 
________________________________________
 For more solutions, search our Service Center knowledgebase here.

 Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:


 
AxisTV Desktop controls are not fully visible/accessible
SOLUTION ID 11401

Users may sometimes notice the controls in the AxisTV Desktop application are not fully visible/accessible. This issue is caused by the Display Optimization in Windows 7 for fonts and icons are set higher than 100% on the client's PC.  Reducing this option back to 100% allows the controls to be fully visible and usable.
 

• RightClick on Desktop
• Select PERSONALIZE
• Select DISPLAY in the lower right-hand corner
• Change option back to SMALLER - 100%

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Players Are Missing in Web Interface
SOLUTION ID 15902

As of build 7.1, AxisTV includes an enhancement to user security – specifically, the ability to grant users access to specific Media Players.

When AxisTV build 7.1 or higher is applied to an existing system, ALL players will be excluded from ALL user accounts.  System Administrators may then begin granting users access to players via the Configure | Security | Users screen, Assigned Players section.  When a user with administrative privilege adds a player to the system, only their account will have access to it initially.




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Channel Players not reachable in CP Utility
SOLUTION ID 17101

Issue: The Players were unreachable using the Channel Player Utility but they had been updated and it was possible to RDP and Telnet to the player.  The Firewall was checked in both directions but there was no issue involving the firewall.
 
Solution: The IP address and the DNS Name did not agree on the configure|Channel Players | Hardware Page(See attached Screenshot).  Corrected the DNS Name to match the IP Address.





________________________________________
 For more solutions, search our Service Center knowledgebase here.

 

 1. Get the right people involved.

• Identify one technical leader – this will be someone in your IT department. AxisTV is installed on your network and has specific network requirements. In addition to meeting initial network requirements, the system needs to be maintained over time. Technical leaders serve as the first point of internal escalation for technical issues, work with Visix Support to resolve issues, and plan for regular system maintenance, data backups and software updates.

• Identify one content leader – this will likely be someone in Marketing or Communications with an eye for design and an understanding of what type of information you want to publish for your audience. Content leaders make decisions not only on the look and feel of the content, but will also decide who has access to create and approve content and where the content will play.

2. Build the infrastructure.

• Work with Visix and your AV integrator. All hardware (content manager, media players, displays and video distribution equipment) should be installed prior to the software implementation.

3. Understand the process.

• Schedule a pre-implementation call with Visix. Your network administrator and AV integrator should attend. We’ll help make sure the network people understand the system requirements prior to the implementation date and review the implementation checklist with all parties.

4. Plan your content.

• List the types and sources for communications you’ll want to publish. Knowing what you want to display, and where, will help you plan your playlists and content settings.

• Think about using content that you already have. Most standard image and video files can also be imported into AxisTV, and PowerPoint presentations are also an option.

• Determine who can contribute, what creative resources you have and what approval process you’ll employ, if any.

5. Let Visix help.

• Purchase a Branded Theme Pack. The Visix Creative Team will work with you to design a custom look for your digital signage so you look great on Day 1. Custom layouts and coordinating backgrounds will be applied and scheduled during your implementation.

• Purchase remote implementation services. Visix can do the software configuration for you via remote connection using WebEx Support Center. If your organization doesn’t allow access to WebEx, talk to your Visix Account Representative about our on-site services.

6. Start simple.  

• If creating content seems overwhelming, start with one content block for corporate or campus-wide announcements. Use our premium weather service, Visix News service and RSS feeds in other content blocks and tickers. These update automatically, keeping content fresh and your audience interested with minimal effort.  

7. Attend training.

• With the Comprehensive Training Package you get one year of unlimited access to six online courses. Plan to take the training on or near your implementation date so that you can start using your system immediately after training. This helps you to apply what you’ve learned and locks in the information. As you come across new questions or new people join your organization, you can take the training session again.

• Take advantage of custom training. This is a two-hour training session customized just for your organization, and is available to customers who purchase the training package at no additional charge. Query our trainers to address the specific needs of your organization and focus on the features that are most important to your AxisTV deployment.

8. Publish policies.

• By publishing standardized policies about how to create, manage and deliver your visual communications, you can streamline workflows and improve your messages’ content and look. List basic branding criteria, formatting rules, approval processes and contacts.

9. Apply regular software updates.

• Take advantage of new features. Attend “New Features” webinars offered with each new release to understand how the new features can be used in your environment. Software maintenance customers receive software updates at no charge.

10. Call Visix!

• If at any time during your deployment process you have questions about what to do next, contact your Project Manager at Visix. We’re here to help.

 

 Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:

 
PowerPoint 2010 and graphic card hardware acceleration issue
SOLUTION ID 10501

In Microsoft PowerPoint 2010, Slide Show view, you might receive the following notification that PowerPoint can improve the quality and performance of your presentation:

'PowerPoint has detected that you graphics card may not be configured properly for an optimal slide show experience'

The notification suggests that the problem might be caused by the graphics card in your computer, and that you should upgrade it or its drivers.

Obviously, this pop-up notification is undesirable on AxisTV Media Players.

Why did I get this notification?
Slide Show view in PowerPoint 2010 includes hardware graphics acceleration capabilities, which help make motion graphics, such as transitions, animation, and video, appear to move more smoothly. To learn more, see Hardware Acceleration in PowerPoint 2010.

Hardware graphics acceleration works only if your computer’s graphics card is sufficiently updated to enable it. If it is not, performance of the motion graphics in Slide Show view is reduced and you receive this notification
 
What can I do?
To stop receiving the notification, do one of the following:

• Update your computer’s graphics card or drivers
• Most graphics card manufacturers provide driver updates as free downloads. To determine the manufacturer of your computer’s graphics card, right-click the desktop and click the option that includes the word “graphics” or the card manufacturer’s name.
• Updating a computer graphics card typically requires advanced knowledge of computer hardware. Consult user information from your computer manufacturer or a professional computer technician.
• Disable hardware acceleration
• If you cannot or do not want to upgrade your graphics card or drivers, disabling hardware acceleration will stop the notification from appearing.
• Note: If you do this, performance of motion graphics in slide show view remains reduced.
• On the Media Player, open PPT
• Click the File tab.
• Click Options.
• Click Advanced.
• Under Display, select the Disable hardware graphics acceleration check box.

For more information please click the following link: http://office.microsoft.com/en-us/powerpoint-help/i-got-a-message-from-powerpoint-about-my-graphics-card-HA101831705.aspx

 

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AxisTV Desktop controls are not fully visible / accessible
SOLUTION ID: 11401

Users may sometimes notice the controls in the AxisTV Desktop application are not fully visible / accessible. This issue is caused by the Display Optimization in Windows 7 for fonts and icons are set higher than 100% on the client’s PC.  Reducing this option back to 100% allows the controls to be fully visible and usable.

 
 
________________________________________
Windows Quick keys and Runbox msc commands
SOLUTION ID: 11403


List of shortcut keys and what they do.
NOTE: This is not a comprehensive list - just a list of the most commonly used keys.

General Windows Shortcut Keys

F1 - Universal Help key - Works in all Microsoft based programs
F2 - Rename files or Folders
F3 - Opens up the Find dialogue
F5 - Refresh contents in current application
F6 - Switch between left and right panes
F10 - Activate the menu bar in programs
Backspace - View the folder one level up
Tab - Move forward through options

Winkey & D - This will minimise all windows you have open and take you to the desktop. by pressing it again this can be reversed
Winkey & E - This will open up the Windows Explorer file browser window
Winkey & TAB - This will cycle through open programs through the taskbar.
Winkey & F - This will open up the windows search feature
Winkey & CTRL & F - This will open up the search for computers window.
Winkey & F1 - This will open up the Microsoft Help and Support Centre
Winkey & R - This will bring up the run box dialogue
Winkey & L - This will lock the computer and take you to the sign in screen
Winkey & M - Same a Winkey & D, But won't change back
Winkey & Shift & M - Same as pressing Winkey & D the second time
Winkey & U - Run utility Manager and Narrator Voice
Winkey & Break - Display System Properties

Right SHIFT for eight seconds (Switch FilterKeys either on or off)
Left ALT & left SHIFT & PRINT SCREEN (Switch High Contrast either on or off)
Left ALT & left SHIFT & NUM LOCK (Switch the MouseKeys either on or off)
SHIFT five times (Switch the StickyKeys either on or off)

General Editing Keys

ALT & F - Opens up the file menu
ALT & E - Opens up the edit menu

Ctrl & A - Highlights all text
Ctrl & C - Copy's highlighted selected text
Ctrl & X -Cuts highlighted selected text
Ctrl & V - Pastes text from clipboard into document
Ctrl & Z - Reverses last action
Ctrl & P - Brings up the print dialogue
Ctrl & B - Embolden Text
Ctrl & I - Place text in italics
Ctrl & U - Underline text

Insert - Toggles between over type mode and normal mode
Ctrl & Insert - Copy's selected text
Shift & Delete - Cuts highlighted selected text
Shift & Insert - Pastes text from clipboard into document

Shift & Home - Selects the text from current cursor position to beginning of line
Shift & End - Selects the text from current cursor position to end of line
Ctrl & Left Arrow - Move the cursor backwood one word
Ctrl & Right Arrow - Move the cursor forward one word

Home Key - Goes to beginning of current line
End Key - Goes to end of current line
Ctrl & Home - Goes to top of document
Ctrl & End - Goes to end of document

Other Misc Keys

CTRL & SHIFT & ESC this will open the windows task manager
ALT & Enter - View an item's properties
Alt & Space Bar - Display the current window's system menu
Alt & Tab - Cycles through current open applications
Alt & F4 - Closes the current open application
Ctrl & Escape - Brings up the start menu
Shift & F10 - Display the item's context menu
Shift & Del - When deleting a selected highlighted item - this will bypass the recycle bin
Holding Shift Key - While inserting a CD/DVD will bypass the auto play feature
F8 - While pressing this key on boot up will bring you to the boot up options screen - handy for entering safe mode



Runbox msc commands (Microsoft Management Console snap-in)
-----------------------------------------------------------
ciadv.msc = indexing service
compmgmt.msc = computer management
devmgmt.msc = device manager
dfrg.msc = disk defragment
diskmgmt.msc = disk management
eventvwr.msc = event viewer
fsmgmt.msc = shared folders
gpedit.msc = group policies
lusrmgr.msc = local users and groups
ntmsmgr.msc = removable storage operator request
perfmon.msc = performance monitor
rsop.msc = resultant set of policies
secpol.msc = local security settings
services.msc = various Services
secpol.msc = local security settings
certmgr.msc = certificate manager
wmimgmt.msc = windows management infrastructure

runbox cpl commands
------------------------------------------------------------------
ac3filter.cpl = ac3 filter(if installed)
access.cpl = accessibility option control
appwiz.cpl = add/remove programs control
desk.cpl = display properties control
directx.cpl = direct x control panel(if installed)
findfast.cpl = FindFast control
firewall.cpl = windows firewall
hdwwiz.cpl = add hardware wizard
inetcpl.cpl = Internet Properties control
intl.cpl = regional and language options
joy.cpl = game controlloers control
jpicpl32.cpl = java control panel(if installed)
main.cpl = Mouse Properties control
mmsys.cpl = Multimedia Properties control
ncpa.cpl = network control
netsetup.cpl = network setup wizard
nusrmgr.cpl = user accounts control
odbccp32.cpl =odbc data souce adminstrator
password.cpl = Password Properties control
powercfg.cpl = power options properties control
joy.cpl = game controlloers control
sysdm.cpl = System Properties control
sticpl.cpl = scanner and camera control
tlephon.cpl = telephone and moden options
timedate.cpl = date/time Properties control
waaucpl.cpl = automatic updates
wscui.cpl = security center

runbox control commands
---------------------------------------------------------------------- -
control admintools = amdinistrative tools
control color = display properties(appearence)
control desktop = desktop properties
control folders = folder properties
control fonts = fonts properties
control keyboard = keyboard properties
control netconnections = network connections
control mouse = mouse properties
control printers = printer and fax options
control schedtasks = schedualed tasks

runbox non grouped commands
-------------------------------------------------------
dxdiag = direct x trounbleshooter
ddeshare = dde share
cliconfg = sql client configaration
cmd = command prompt
dcomcnfg = component services
clipbrd = clipboard
chkdsk = check disk utility
fsquirt = bluetooth transfer wizard
folders = folders properties
font = fonts folder
freecell = freecell
calc = caculator
charmap = carater graph
cleanmgr = too long to explain but useful
command = opens command prompt
diskpart = disk partition manager
explorer = explorer
iexpress = iexpress wizard
javaws = java control panel(in installed)
logoff = logs you out of windows
magnity = windows magnifier
msconfig = system Configuration Utility
msinfo32 = system Infomation
msimn = letterbox
mailto = opens default email client
notepad = notepad
osk = keyboard
packager = object packager
perfmon = performance minitor
prefetch = the thing windows prepairs
regedit = Registry Editor
regedit32 -
sfc = system file checker utility
taskmgr = task manager
telnet = telnet client
wab = windows address book
wabmig = windows address book (adding something)
win.ini = windows loading information(also system.ini)
winver = shows current version of windows
winchat = microsoft chat
sysedit = System Edit
tourstart = tour pub when xp is installed
drwtsn32 = dr. watson troubleshooting utility
verifier = driver verifier utility
sigverif = file signature verification tool
write = wordpad
utelman = utility manager

runbox subdirectories
accessability settings
access.cpl @0,1 = keyboard
access.cpl @0,2 = sound
access.cpl @0,3 = display
access.cpl @0,4 = mouse
access.cpl @0,5 = general

desk settings
desk.cpl = theme
desk.cpl @0,0 = desktop
desk.cpl @0,1 = screen saver
desk.cpl @0,2 = apearance
desk.cpl @0,3 = setting

Internet Settings
inetcpl.cpl @0,0 = general
inetcpl.cpl @0,1= security
inetcpl.cpl @0,2 = privacy
inetcpl.cpl @0,3 = content
inetcpl.cpl @0,4 = connections
inetcpl.cpl @0,5 = programs
inetcpl.cpl @0,6 = advanced

regional settings
intl.cpl @0,0 = regoal options
intl.cpl @0.1 = languges
intl.cpl @0,2 = advanced

keyboard/mouse
main.cpl @0,1 = buttons
main.cpl @0,1,1 = pointers
main.cpl @0,2 = pointers options
main.cpl @0,3 = wheel
main.cpl @0,4 = hardware
main.cpl @1,0 = keyboard speed
main.cpl @1,1,1 = keyboard hardware

sounds properties box
mmsys.cpl @0,0= volume
mmsys.cpl @0,1 = sound
mmsys.cpl @0,2 = audio
mmsys.cpl @0,3 = voice
mmsys.cpl @0,4 = hardward

system Settings
sysdm.cpl @0,0 = general
sysdm.cpl @0,1 = computer name
sysdm.cpl @0,2 = hardware
sysdm.cpl @0,3 = advanced
sysdm.cpl @0,4 = restore system
sysdm.cpl @0,5 = automatic updatet
sysdm.cpl @0,6 = remote

variables that work with the runcommand box:
%allusersprofile% = local returns the location of the all users profile.
%appdata% = local returns the location where applications store data by default.
%cd% = local returns the current directory string.
%comspec% = system returns the exact path to the command shell executable.
%homedrive% = system returns which local workstation drive letter is connected to the user's home directory. this variable is set based on the value of the home directory. the user's home directory is specified in local users and groups.
%homepath% = system returns the full path of the user's home directory. this variable is set based on the value of the home directory. the user's home directory is specified in local users and groups.
the user's home directory is specified in local users and groups.
%logonserver% = local returns the name of the domain controller that validated the current logon session.
%programfiles% = returns the location of the default install directory for applications.
%systemdrive% = system returns the drive containing the windows root directory (i.e., the system root).
%systemroot% = system returns the location of the windows root directory.
%temp% = system and user return the default temporary directories for applications that are available to users who are currently logged on. some applications require temp and others require tmp.
%tmp% = system and user return the default temporary directories for applications that are available to users who are currently logged on. some applications require temp and others require tmp.
%(time)% = system returns the current time. this variable uses the same format as the time /t command. cmd.exe generates this variable. for more information about the time command, see the time command.
%(userdomain)% = local returns the name of the domain that contains the user's account.
%(username)% = local returns the name of the user currently logged on.
%userprofile% = local returns the location of the profile for the current user.
%windir% = system returns the location of the os directory
 
________________________________________
 For more solutions, search our Service Center knowledgebase here.
 

Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:

 

AxisTV Accounts and Passwords
SOLUTION ID 1816

When administering an AxisTV system, you should become familiar with the Windows Operating System accounts, SQL Server logins, and AxisTV system accounts that are used and how to change their passwords.  A document that presents the various accounts and procedures for changing their passwords is available on the Visix User Forum at http://visixforum.com/files/folders/1768/download.aspx.

A copy of this document that includes the default passwords is also available on the User Forum at http://visixforum.com/files/folders/1735/download.aspx.  Note: You must be signed into the User Forum to download this document.

 
 

AxisTV Content Services stop running
SOLUTION ID 2424

Problem: AxisTV Content Services won't start or start and then stop automatically because they have nothing to do.

Solution: Check the properties of the Event Viewer logs to make sure they are set to Overwrite events as needed When maximum log size is reached.

 

 

Screensaver stops working after migrating AxisTV data to new Content Manager
SOLUTION ID 2701

This issue was related to a missing font.  The issue began after the AxisTV data was migrated to a new Content Server that did not have all of the same fonts installed as the original Content Manager.  The following error message was in the AxisTV error report:

Tei.Content.AxisBitmap.DrawToScale.999

System.ArgumentException: Font 'Cooper Black' cannot be found.
   at System.Drawing.FontFamily.CreateFontFamily(String name, FontCollection fontCollection)
   at System.Drawing.FontFamily..ctor(String name)
   at Tei.Content.AxisBitmap.DrawToScale(Size size, Boolean outlineSections)

--- caused the following exception:

Exception Tei.Common.AxisException
Assembly:    Tei.Content.Drawing.dll
Error Code:  Tei.Content.AxisBitmap.DrawToScale.999
Description: Unanticipated exception caught.
   at Tei.Content.AxisBitmap.DrawToScale(Size size, Boolean outlineSections)
   at Tei.Content.ScreensaverPlugin.RegenerationThread.regenerate()


PowerPoint had been installed on the original Content Manager, but not on the new Content Manager.  When PowerPoint was installed (with all fonts) on the new Content Manger, the Screensaver feature began working and the Screensaver clients began receiving content.

 

 

Unable to reserve room on Interactive MeetingMinder (iMM)
SOLUTION ID 5401

When you cannot reserve a room in Exchange on an Interactive MeetingMinder (iMM) because the room is shown as busy on the timeline but there are no events displayed on the Manage | Events | Daily Events screen in AxisTV for that room at that time, check the associated Exchange Server calendar for any recurring events or all day events.

 

 For more solutions, search our Service Center knowledgebase here.

 

Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:

 

AxisTV Playlist Groups

Solution ID 2217

 

Playlist Groups is an AxisTV feature available to Enterprise customers as a convenience to simplify the workflow when scheduling content to many Playlists at one time. 

 

Once a Playlist Group is created, it is available to all users. When a user schedules content to a Playlist Group, the content will be scheduled to all Playlists in the group, even if the group contains one or more Playlists that are not included for the user on the Configure | Security | Users screen. 

 

You may schedule content to individual Playlists and Playlist Groups at the same time. If an individual Playlist is selected, and also a Playlist Group selected that contains the same individual Playlist, the content will only be scheduled once to the Playlist. Use CTRL-Click to deselect individual Playlists if you only want to schedule to Playlist Groups.

 

 

AxisTV Backup "Access is denied" Error

Solution ID: 2104

 

When attempting to backup the AxisTV database using the AxisTV Configuration device tool, you may receive the following error:

 

System.Runtime.InteropServices.COMException (0x80040C81): [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open backup device \'C:\\Documents and Settings\\AxisTVUser\\Desktop\\AxisTV.dat\'. Operating system error 5(Access is denied.).
[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally.
   at SQLDMO.SQLServerClass.ExecuteImmediate(String Command, SQLDMO_EXEC_TYPE ExecType, Object Length)
   at Tei.Common.DatabaseServices.BackupDatabase(DbServerType dbmsType, String databaseName, String saveset)

-->

Exception Tei.Common.AxisException
Assembly:    Tei.Common.DatabaseServices.dll
Error Code:  Tei.Common.DatabaseServices.BackupDatabase.999
Description: Unanticipated exception caught.
   at Tei.Common.DatabaseServices.BackupDatabase(DbServerType dbmsType, String databaseName, String saveset)
   at Tei.Common.Configure.MainForm.backup_Click(Object sender, EventArgs ea)

 

Root cause: The SQL service is running under the NETWORK SERVICE user and doesn't have full access to the folder where the backup is being copied.

 

Solution: Give the NETWORK SERVICE user Id full rights to the folder and try your backup again.

 

 

 

 

PowerPoint Compatiblity Chart for AxisTV 7.0.23 & 7.1.0

Solution ID: 3603

 

 

		Power Point Installed On Device / Required Version			Thumbnails Displayed on Import | PowerPoint Screen?	Thumbnails Displayed on Now Playing | Playlists Screen?
Content Manager Operating System	PowerPoint Option in AxisTV	User's PC	Content Manager	Channel Player
Microsoft Windows XP	Native	No	No	2003, 2007,2010	No	No
Microsoft Server 2003	Still Images	2003, 2007,2010**	2003 ONLY	No	Yes	Yes
	Flash	2003, 2007,2010**	2003 ONLY	No	Yes	No
	Native with Thumbnails	2003, 2007,2010	No	2003, 2007,2010	Yes	No
Microsoft Server 2008	Native	No	No	Yes	No	No
	Still Images	Feature Not Available*			N/A	N/A
	Flash	Feature Not Available*			N/A	N/A
	Native with Thumbnails	2003, 2007,2010	No	2003, 2007,2010	Yes	No

 

* If the user has PowerPoint installed on their PC, they will be able to see the thumbnails but will not be able to schedule the file 

* * User's powerPoint presentation will need to be saved as a .ppt file (not .pptx) before uploading to AxisTV

 

 

 

For more solutions, search our Service Center knowledgebase here.

 

 

Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:

 

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Can I use Remote Desktop with AxisTV Channel Players?

Solution ID: 2120

Applies to:
This information applies to version 5.0.1 to 7.0.22. (08/19/10)
This information was correct at the time of publication. It may apply to newer versions of AxisTV as well.

Solution:
When connecting to AxisTV Channel Players via Remote Desktop, any adjustments to the video settings only affects the virtual output, NOT the actual video output of the player. Also, after connecting via Remote Desktop, you MUST reboot the player to put it back into a proper working state.

 

---

RSS Adapter (News Plugin)

Solution ID: 2101

 

Description:

The RSS Feed Adapter (RSS) provides a way to point to text-based RSS feeds to be displayed as bulletins or tickers.  It can be configured to pull RSS feeds from one or more sources on a regular basis and populate news categories.

 

Compatibility:

The AxisTV RSS Adapter is RSS 2.0 compliant.

 

Mandatory Fields:

The following tags must be present in the RSS feed:

• title or link
• description
• pubDate (must use GMT)

Using Special Characters and HTML Entities:

If you want to use special characters such as ampersands (&) in \'url\' or \'link\' tags, you must substitute the appropriate decimal or HTML entities for those characters.  (Refer to the Useful Links below.)

 

Limitations of RSS Feeds and Tickers:

Each RSS story (description field) is limited to 512 characters that will display in AxisTV. In a ticker RSS is limited to 5 stories per ticker. Each of these 5 can contain 512 characters.  If using bulletins the limitation is still 512 characters per story, but you can show up to 10 stories.

Keep in mind that if you are using the ticker.overlay ticker instead of the default ticker, then you are further limited by the ticker limit.

 

Hardware:

No additional hardware is required for this feature.

 

Software:

The RSS Feed Adapter was introduced in AxisTV 6.2.  A few enhancements have been made to the RSS Feed Adapter in subsequent releases, making AxisTV 7.0 the minimum recommended version.

No additional software is required for this feature.

 

Licensing:

The RSS Feed Adapter is licensed on a per system basis and is coupled with the News Feed Plugin (AXIS-TV-DFN) license.

• If RSS is purchased at the same time the initial system is purchased, it will be activated automatically when the Content Server is initialized.
• If RSS is purchased later, the licensing must be activated manually using the License Manager utility located on the Content Server.  An RSS license file (News Plugin.lic) will be e-mailed to the customer.

 

Configuration:

 

Windows

The service account(s) used by the AxisTV Windows services, specifically the AxisTV Content Service and AxisTV News Plugin services, must have access and permission to the RSS feed(s).

 

AxisTV

Configuration of the RSS Feed Adapter is done via the Web interface, on the Configure | News | RSS Feeds screen.  You should decide whether you want to separate RSS Feeds by category up front because if you do not, then you will not be able to filter by category when creating bulletins or tickers.

• You must provide the URL to the RSS Feed, and may specify an existing News Category or enter a new category in the text box to the right of the drop-down list.
• On "Add/Change" the new category will be added to the list of categories and it will be available from then on.
• "Filter" filters the news for occurrence of a specific string value.
• "Update interval" specifies how often, in minutes, to poll data from the RSS feed.
• "Publish Cutoff" establishes the maximum age, in days, the RSS item can be to be included in the import.
• You may arbitrarily limit the maximum number of items with "Max Count". In order to test an RSS Feed, use the "Import Now" button.

Useful Links:

http://cyber.law.harvard.edu/rss/rss.html - RSS 2.0 Specification

http://www.tutorialspoint.com/rss/rss2.0-tag-syntax.htm - RSS Version 2.0 Tags and Syntax

http://www.tutorialspoint.com/html/html_entities.htm - HTML and XHTML Entities Reference

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 In recent months, I am pleased to announce that 4 new associates have joined the rapidly growing Client Services Group. Javier Ayala, Alexandria Farar, and James Mize have been a valuable addition to our helpdesk and implementation team. We also welcome Ellyce Kelly, as the newest addition to the training team. Together, our goal is to provide superior service and technical support for customers, resellers, and technology partners.  The addition of personnel has enabled Client Services to extend operating hours to better support our customers in other time zones. The new hours are 8:30AM to 7:30PM EST Monday through Thursday, and 8:30AM to 5:30PM EST on Friday. We have also recently completed construction on our new Network Operations Center (NOC). The six-station NOC is equipped with more than 20 displays, servers, workstations, signal routing technologies, and real-time call management and diagnostic applications. This facility addition is designed to provide an active, collaborative environment where Client Services staff are better able to monitor, troubleshoot, and quickly service Visix client calls. The NOC also houses the company’s high-end dynamic visual messaging system, AxisTV Enterprise, which delivers corporate communications to NOC staff, as well as remote and Atlanta-based personnel.