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Mini Channel Player using HDMI Freezes and Reboots
SOLUTION ID 16801

Customer had the following error in the Windows System Event log on 5 out of 5 Mini CPs using HDMI video out to the displays:

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Event Type:    Error
Event Source:    ialm
Event Category:    None
Event ID:    108
Date:        5/4/2011
Time:        11:05:36 AM
User:        N/A
Computer:    355057
Description:
The driver igxprd32 for the display device \Device\Video0 got stuck in an infinite loop. This usually indicates a problem with the device itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates.
Data:
0000: 00 00 00 00 03 00 4a 00 ......J.
0008: 00 00 00 00 6c 00 04 c0 ....l..Ã
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
This error from the Windows Event System log may also be related:
 
The description for Event ID ( 1003 ) in Source ( System Error ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 1000008e, e0000001, b9ae3925, a885e458, 00000000.
====================

The customer discovered that a .wmv file that was assigned to all 5 Channel Players was causing this error and when it was removed the error and reboots stopped.  

 

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Add Ability to Edit Layouts to a User Defined Role
SOLUTION ID 17701

To setup an AxisTV user that can only access the Display Layout Editor in the AxisTV Desktop application:
 
1- Login to AxisTV as an administrator
2- From the menu options on the left hand side of the screen take the following:
      1- Configure
      2- Security
      3- Roles
            Add a new role by entering a new role name, description, and clicking Add
      4- Select the new Role you just created from the ‘Privileges for’ dropdown list
            1- From Excluded Privileges, select Administer Display Groups and using the directional arrows add to the Included Privileges list
            2- From Excluded Privileges, select Administer Content Settings and using the directional arrows add to the Included Privileges list
            3- Click Apply Changes

A user that has been setup with the newly created role will only be able to login to the AxisTV Desktop application, not the AxisTV web interface, and will only have access to the Display Layout Editor and Media Importer features.  Anyone assigned the new role who was already logged in to their AxisTV Desktop will need to log out and then back in to pick up the changes.

 
 
To add the Display Layout Editor privilege to an existing role, follow the steps below:
 
1- Login to AxisTV as an administrator
2- From the menu options on the left hand side of the screen take the following.
      1- Configure
      2- Security
      3- Roles
      4- Select the role you want to modify from the ‘Privileges for’ dropdown list
            1- From Excluded Privileges, select Administer Display Groups and using the directional arrows add to the Included Privileges list
            2- From Excluded Privileges, select Administer Content Settings and using the directional arrows add to the Included Privileges list.
            3- Click Apply Changes

A user that has been setup with the roll that now contains the new privileges will now have access to the Display Layout Editor feature.   Anyone assigned the modified role who was already logged in will need to log out and then back in to pick up the changes.



 
 
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The system has reached the maximum size allowed for the system part of registry, additional storage requests will be ignored.
SOLUTION ID 22501

Several customers have reported the following Windows error on their Channel Players; “The system has reached the maximum size allowed for the system part of registry, additional storage requests will be ignored.”

In each case, PC Angel disaster recovery software was available on the player and using it to restore the player to its factory default settings appears to have resolved the issue.

In at least one instance, a customer did not have antivirus software installed.  After installing antivirus software, it reported a virus in the registry.  PC Angel also resolved this case.
 
Another customer had the same issue.  They installed antivirus software, performed a scan and allowed it to clean any detected infections.  They rebooted the player and have not had the error since then.



 
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