Our Visix Support Center has a vast database of searchable solutions for common questions and issues. Here are the top solutions this month, as rated by customer searches:


 
Axistv services logon failure
SOLUTION ID 15901

Customer is unable to login the UI due to a Axistv logon failure error.
 
Symptom:
 
System.InvalidOperationException: Cannot start service AxisTV Publishing Services on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not start due to a logon failure
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.Start(String[] args)
at System.ServiceProcess.ServiceController.Start()
at Tei.Common.Configure.MainForm.startService_Click(Object sender, EventArgs ea)

Solution:
 
All the axistv services need to be modified to reflect the user account password.  The following are the instructions:
 
1. Right-click the "my computer" icon; choose manage
2. On the Computer Management screen; choose services and applications --> services
3. Highlight the axistv services; right-click and choose properties
4. Click the log on tab
5. Change the password to reflect what you have changed it to.
6. Start axistv services
7. Repeat steps 3 - 6 on all axistv services

 

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AxisTV device does not automatically power on
SOLUTION ID 17702

Issue: An AxisTV device does not automatically power on after an eternal loss of AC power.

Reason: There have been isolated instances where AxisTV devices shipped from Visix with an incorrect BIOS configuration that may cause this issue.

Solution: Edit the BIOS configuration.  The procedure differs depending on which hardware configuration Visix was delivering at the time.  Basically, at bootup, on the BIOS Splash screen, click the appropriate key to edit the BIOS (usually F2 or Del) and use the cursor keys to navigate to the proper menu.

Some examples of the BIOS setting include, but are not limited to, the following:

• Power | After Power Failure  - value should be set to Last State
• Chipset | South Bridge Configuration | Restore on AC Power Loss - value should be set to Last State
• Power Management Setup | AC PWR Auto Recovery - value should be set to Former-Sts

Save the change and reboot the device.


 
 
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Unable to view Extron Global Viewer with Internet Explorer 9
SOLUTION ID 18302

The current Extron Global Viewer is not compatible with Internet Explorer 9
 
Instruct the customer to do one of the following:
 

1. Rollback to Internet Explorer 8
2. Contact Extron technical support and request assistance with installing the latest version (3.1.1) of the Global Viewer, which is compatible with IE9

 
Extron Technical Support: 1.800.633.9876


 
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